Terms and Conditions for Man and Van Shepherds Bush Services

These terms and conditions set out the basis on which man and van Shepherds Bush services are provided to customers in the United Kingdom. By making a booking, the customer agrees to these terms, whether the service is arranged for household removal, item transport, furniture collection, office relocation support, or a similar carriage task. These terms are intended to be clear, practical, and fair, and they apply to all standard bookings unless a separate written agreement states otherwise.

The words “we”, “us”, and “our” refer to the service provider operating the Shepherds Bush man and van service. The words “you” and “customer” refer to the person or business booking the service. These conditions should be read carefully before confirming a reservation, because they explain how bookings are accepted, how payments are taken, when cancellations may incur charges, what liability is limited, and how waste and regulated goods must be handled.

We aim to provide a professional man and van service in Shepherds Bush and across the wider UK on the understanding that the customer supplies accurate booking information, lawful instructions, and access arrangements that allow the job to be completed safely. If the information provided changes after the booking has been made, it is the customer’s responsibility to notify us promptly so that we can confirm whether the service remains suitable and whether any price adjustment is needed.

All bookings are subject to availability and are not confirmed until accepted by us. A quotation, estimate, or price indication is not in itself a guaranteed reservation. A booking becomes binding only once we have confirmed the date, time, service scope, vehicle requirements, and any relevant access or handling details. For larger jobs, we may request photographs, inventory details, floor level information, parking restrictions, or other practical information in order to provide an accurate quote for the van and man service Shepherds Bush customers require.

The booking process may be completed by phone, email, message, or any other agreed communication method. During the booking process, the customer must provide truthful and complete details, including the collection and delivery addresses, the nature and approximate quantity of items, loading conditions, any fragile or heavy objects, and whether assembly, dismantling, or waiting time may be involved. If the service is booked for commercial or business use, the customer must also ensure that the person placing the booking has authority to do so.

The service scope must be agreed in advance. Unless specifically included, the following are not automatically part of the service: packing materials, specialist handling, hoist use, disconnection of appliances, removal of fixtures, long carries, stair carries beyond normal access, or additional labour for particularly awkward or oversized items. Where a customer requests a Shepherds Bush man and van hire service for items that require special equipment or more than one worker, we may amend the quote or decline the booking if the requested service cannot be delivered safely and lawfully.

Payment terms will be confirmed at the point of booking or before the job begins. Unless otherwise stated, payment is due in full on completion of the service, although we may require a deposit, part payment, or full advance payment for certain bookings, especially where the job is time-sensitive, high value, or requires reserved vehicle time. We accept the payment methods specified at the time of booking and may refuse cash, card, bank transfer, or other methods where appropriate for operational or security reasons.

All quoted prices are based on the information supplied by the customer. If the actual job differs from the description provided, we may reasonably adjust the price to reflect extra labour, additional waiting time, extra mileage, an additional collection or delivery point, parking delays, or the need for more manpower. Any such adjustment will be explained to the customer where practicable. For example, a man with a van Shepherds Bush booking originally described as a single-item move may be re-priced if multiple items, difficult access, or extended loading time are encountered.

Unless expressly stated, prices do not include congestion charges, tolls, parking fees, permits, storage costs, disposal charges, or other third-party expenses incurred during the job. The customer is responsible for these costs where they arise from the agreed service. If we have to pay any such charges on the customer’s behalf, the customer must reimburse us. Non-payment, card refusal, or failure to settle the balance may result in late fees, recovery action, or suspension of future bookings, to the extent permitted by law.

Cancellations and rescheduling must be made as early as possible. If the customer cancels after a booking has been accepted, we may charge a cancellation fee that reflects the notice given, the level of preparation already undertaken, and any costs that cannot be recovered, including reserved labour or vehicle time. If the customer cancels at short notice, fails to provide access, is not present at the agreed time, or is unable to proceed with the move, a minimum charge may still apply.

If we need to cancel or reschedule due to circumstances beyond our control, including severe weather, vehicle breakdown, staff illness, road closures, traffic disruption, or legal restrictions, we will try to provide notice as soon as reasonably possible and may offer an alternative time or date. We are not responsible for indirect losses caused by a cancellation or delay, provided that we take reasonable steps to minimise disruption. This applies to all man and van Shepherds Bush reservations unless a separate written guarantee has been agreed.

Customers must ensure that the collection and delivery locations are accessible at the agreed times. If parking restrictions, lift outages, building rules, security checks, or access codes prevent us from carrying out the work efficiently, waiting charges, re-attendance charges, or cancellation charges may apply. We are not responsible for delays caused by third parties, incomplete instructions, or inaccurate address details. Any rebooking will depend on availability and may be subject to revised pricing.

Our liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods, but we are not liable for loss or damage arising from inherent fragility, pre-existing defects, inadequate packing by the customer, items left unsecured, or damage caused by the customer’s own instructions. Where a customer requires the transport of fragile, antique, high-value, or sentimental items, the customer must inform us before the booking is confirmed and should consider additional insurance where appropriate.

We shall not be responsible for indirect or consequential losses such as loss of profit, missed appointments, business interruption, or emotional distress arising from a delayed or failed move, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. For a Shepherds Bush van and man service, our responsibility is limited to the direct consequences of our own proven negligence.

If any item is damaged or lost while under our control, the customer must notify us promptly and provide reasonable evidence of the issue. We may ask for photographs, item descriptions, proof of value, proof of ownership, and any relevant circumstances. Any claim must be made within a reasonable time after the service, and we may decline a claim if items were not declared accurately, were packed by the customer in an unsuitable manner, or if the loss resulted from a risk that the customer accepted.

Waste removal and disposal services are subject to strict legal rules. We may only remove, carry, or dispose of waste where this has been agreed in advance and where the materials are lawful for us to handle. Customers must not present us with hazardous, clinical, chemical, asbestos, pressurised, explosive, or otherwise regulated waste unless we have expressly agreed in writing and hold the appropriate authority to collect it. Any attempt to conceal prohibited waste may result in immediate refusal of service and additional charges.

It is the customer’s responsibility to ensure that waste transferred to us is accurately described and legally transferable. Where waste disposal is part of a man and van Shepherds Bush job, the customer must provide any information reasonably needed for compliance, including whether the waste originates from a household or business source and whether special handling is required. We may refuse items that we believe may breach environmental, transport, or licensing regulations, or where the risk of contamination or unsafe handling is too high.

We operate in accordance with applicable UK waste and environmental legislation, including rules relating to duty of care, lawful transport, and the prevention of fly-tipping. Customers must not ask us to dispose of waste in an unlawful manner or leave items at an unauthorised location. If a customer requests waste collection, they are responsible for ensuring the items are legally eligible for collection and disposal, and for retaining any records or receipts that may be required for compliance or audit purposes. Unlawful requests will be refused.

If the service includes loading, unloading, stacking, assembly, or dismantling, we will use reasonable care but cannot guarantee the condition of items that are already loose, poorly maintained, or structurally weak. The customer should remove personal valuables, confidential documents, and small detachable parts before the job begins. We are not responsible for items left inside furniture, appliances, boxes, or vehicles unless we have expressly agreed to check them.

The customer must ensure that any property, communal area, vehicle, or lift used for the move is available in a lawful and safe condition. We may refuse to continue a job if we consider that doing so would create a risk to people, property, or the vehicle. We may also pause or stop work if we suspect illegal goods, unsafe packing, dishonest declarations, or any activity that appears to breach applicable law. A man and van Shepherds Bush booking may be terminated immediately where safety or legality requires it.

These terms may be updated from time to time. The version in force at the time of booking will generally apply to that booking, unless a change is required by law or agreed in writing. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect. No waiver of any term will be effective unless made in writing by an authorised representative.

These terms and conditions are governed by the laws of England and Wales. Any dispute arising from or connected with a booking, quotation, service performance, payment, cancellation, or liability issue shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This ensures a clear legal framework for every van and man Shepherds Bush service arrangement.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. They also confirm that the information supplied is accurate to the best of their knowledge, that they have the authority to arrange the service, and that they will cooperate reasonably to allow the job to be carried out safely, lawfully, and efficiently.

The purpose of these terms is to create a straightforward and dependable basis for Shepherds Bush man with van services across home, office, and light commercial transport work. We encourage all customers to review the booking details carefully, ask questions before confirming, and ensure that any special requirements are disclosed in advance. Clear communication helps prevent delays, extra costs, and avoidable disputes.